FAQ

Frequently Asked Questions (FAQ)

How long does delivery take?

Order processing takes 1 to 2 business days. Shipping time is generally 5 to 10 business days, depending on the destination.

How can I track my order?

As soon as your order is shipped, you will receive an email containing a tracking number. This allows you to check your delivery status online at any time.

How much are the shipping costs?

We offer free shipping on all orders.

Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible. We will gladly check if a change or cancellation is still possible.

How can I request a return?

Please contact our customer support team by email. We will send you all the necessary information to complete your return.

When will I receive my refund?

After receiving and inspecting the returned items, refunds are generally processed within 5 to 10 business days using the original payment method.

Which payment methods are accepted?

We accept major credit and debit cards, as well as other secure payment methods displayed at checkout.

How can I contact customer service?

You can reach us at any time by email:

oyaxukanule966@gmail.com

The Field team typically responds to inquiries within 24 hours on business days.

Is my payment data secure?

Yes. All payments are processed through secure, encrypted payment systems to protect your personal data.

Which shoe size should I choose?

We recommend ordering your usual shoe size. If you are between two sizes or have wider feet, we advise choosing the larger size.